📜 Eminent South Africa Marketplace – Vendor Policy

1. Platform Role Disclaimer

Eminent South Africa Marketplace (the “Platform”) provides an online space where independent vendors (the “Sellers”) can showcase and sell their products directly to customers. Eminent does not manufacture, store, or ship the products listed by vendors unless otherwise stated.

We serve strictly as a facilitator of the transaction.

2. Seller Responsibilities

By signing up as a seller, you agree to:

  • Handle all logistics, packaging, and delivery unless otherwise agreed.

  • Respond to customer queries and complaints within 24–48 hours.

  • Process returns, refunds, and exchanges in accordance with the Consumer Protection Act (South Africa).

  • Ensure accurate product listings, images, descriptions, and pricing.

  • Adhere to delivery timeframes advertised on your product pages.

3. Commission Structure

  • Eminent will charge a 10% commission (excluding VAT) on every successful sale made through the platform.

  • This fee will be automatically deducted before payouts to the seller.

  • Payouts are processed weekly or biweekly (you can specify), with a minimum withdrawal threshold of RXX.

4. Prohibited Items

You may not list, sell, or distribute:

  • Counterfeit goods

  • Illegal or stolen items

  • Restricted or dangerous products (flammables, weapons, etc.)

  • Products violating copyright or trademarks

Violations will result in immediate suspension or termination of your account.

5. Refunds & Returns

  • Sellers are fully responsible for handling refunds, returns, or exchanges as per their own store policy and South African consumer law.

  • Eminent does not process or facilitate refunds directly unless the product was supplied by Eminent itself.

  • Sellers must clearly display their return/refund terms on each product listing.

6. Logistics & Delivery

  • Sellers are responsible for arranging couriers or delivery of all orders placed through the platform.

  • Tracking info must be updated within 48 hours of order confirmation.

  • Late or failed deliveries will impact seller performance and may lead to penalties or delisting.

7. Disputes

  • Eminent may act as a neutral party in disputes but will not enforce refunds unless sellers violate consumer law.

  • Repeated customer complaints may lead to a review or suspension of the vendor account.

8. Account Termination

We reserve the right to suspend or remove any seller that:

  • Violates marketplace policies

  • Repeatedly receives negative feedback

  • Engages in fraud or misrepresentation

9. Limitation of Liability

Eminent is not liable for damages, product defects, or customer dissatisfaction related to third-party vendor products. All claims must be directed to the seller.

10. Policy Updates

Eminent reserves the right to modify these policies at any time. Sellers will be notified via email prior to any major changes.

 

Eminent South Africa Vendor Terms & Conditions Agreement

Eminent South Africa Marketplace
Vendor Terms & Conditions

Last Updated: July 2025

By becoming a vendor on Eminent South Africa Marketplace, you agree to all the terms outlined below. These terms are legally binding and designed to ensure a professional, secure, and trustworthy environment for all parties. Failure to comply may result in suspension or permanent removal of your account.

1. Vendor Responsibilities

You confirm that all products listed by you are legally owned or distributed, and that they do not infringe on copyrights, trademarks, or patents. You accept full liability for the legality, safety, and quality of your products.

2. Product Listing Standards

  • All listings must have clear, SEO-friendly titles.
  • High-quality WebP images are mandatory.
  • Descriptions must be accurate and detailed.
  • Poor or misleading listings will be edited or rejected.

If we edit your product content (titles, descriptions, or images), **those modifications become the intellectual property of Eminent South Africa** due to the effort and optimization involved.

3. Pricing, Commission & Payouts

Eminent charges a commission per sale as agreed upon. Prices must include all applicable VAT or taxes. Vendor payouts are processed within 1–7 business days after a withdrawal request, unless a dispute or fraud check delays payment.

4. Fulfillment & Delivery

Vendors are obligated to fulfill and ship orders within 3–14 days of the order date. Delivery or installation services are solely the vendor’s responsibility. Failure to meet deadlines may result in financial penalties or removal.

5. Returns & Refunds

Vendors must adhere to Eminent's return and refund policies. Any costs due to product defects or misrepresentation will be the vendor’s responsibility.

6. Prohibited Products & Content

You may not list any illegal, counterfeit, unsafe, or restricted items. You are also prohibited from uploading offensive, harmful, or misleading content. Any violation will result in immediate account termination and possible legal action.

7. Intellectual Property & Content Ownership

Vendors must not copy or steal content from other parties. If Eminent edits your listing (titles, descriptions, or images), **Eminent will hold copyright ownership over those edits** to protect our investment in creating optimized content.

8. Disruption & Liability Protection

Vendors agree not to engage in any actions that disrupt the performance, security, or reputation of the marketplace. Any attempt to cause harm, sabotage, or disrupt operations will result in immediate termination, legal claims, and financial liability for damages caused.

9. Taxes & Compliance

Vendors are fully responsible for declaring and paying any required taxes for their sales. Eminent does not act as a tax intermediary or financial guarantor.

10. Platform Control

Eminent reserves the right to modify policies, commissions, or operational rules at any time. Such updates will be communicated, and continued use of the platform implies acceptance.

11. Termination of Vendor Account

Eminent may suspend or permanently ban a vendor without prior notice if any serious violations, fraudulent behavior, or damaging activities are detected.

12. Agreement Acknowledgment

By agreeing to these terms, you acknowledge that you have read, understood, and accepted all responsibilities and liabilities as a vendor on Eminent South Africa Marketplace.

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